Application Management Service

Have access to the world’s best consumer industries architects and support staff for the best value in the market.  Rizing’s application management services (AMS) provides customers with dedicated experts in most every SAP application coupled with center of excellence and offshore delivery capabilities that will support most any IT manager’s budget.  With both fixed and variable pricing options available, Rizing can provide 24 x 7 support and ensure your SAP environment is running at peak efficiency and consistent with your company’s capability goals and SAP leading practice.

Benefits:
  • Drive down IT operating expense
  • Enable fast improvement for current state issues
  • Align to ‘common practice’ processes for SAP
  • Drive incremental value for every dollar invested
  • Provide timely support of business issues
  • ‘Dedicated’ Team:
    • Sales Account Executive responsible for:
      • Managing any changes required to your company’s support contract
      • Manage any administrative questions / actions (e.g., invoicing)
    • Delivery Executive responsible for:
      • Delivery quality
      • Ensuring service level agreements are met
    • Functional Architect responsible for:
      • Overall functional and technical solution
      • Providing a ‘default’ point of contact for all SAP system questions
    ‘Expert’ Team:
    • Solution experts required for specific tasks, meetings, etc. under the direction of the Functional Architect
    • At least one expert per software component
Delivery Model
  • Support provided 24x7 with telephone, portal and email access available
  • Work will primarily be delivered remotely (primary on-site model available if required)
  • On-site work to be scheduled, as needed
  • When travel required, expenses to be billed, at cost, in compliance with your travel and expense policies
  • Service model will be evaluated after each month to determine if adjustments are required
  • Rizing will provide ‘business analysis’ effort / skill set
  • You will represent business requirements
  • You will provide final testing / sign-off on system readiness
  • Rizing ‘common practice’ SAP configuration set to be used as starting point for capability enhancements
  • Validated by your business owner(s) / tester(s)

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