Application Management Service

Have access to the world's best consumer industries architects and support staff for the market's best value. Our application management services (AMS) provide customers with dedicated experts in almost every SAP application and center of excellence and offshore delivery capabilities that will support most IT managers' budgets.

With both fixed and variable pricing options available, we can provide 24 x 7 support and ensure your SAP environment runs at peak efficiency and consistent with your company's capability goals and SAP leading practice.

Benefits

  • Drive down IT operating expense
  • Enable fast improvement for current state issues
  • Align to ‘common practice’ processes for SAP
  • Drive incremental value for every dollar invested
  • Provide timely support of business issues

DEDICATED TEAM

Sales Account Executive responsible for:
  • Managing any changes required to your company's support contract
  • Manage any administrative questions/actions (e.g., invoicing)
Delivery Executive responsible for:
  • Delivery quality
  • Ensuring service level agreements are met
Functional Architect responsible for:
  • Overall functional and technical solution
  • Providing a 'default' point of contact for all SAP system questions

EXPERT TEAM

  • Solution experts required for specific tasks, meetings, etc. under the direction of the Functional Architect
  • At least one expert per software component

DELIVERY MODEL

  • Support provided 24x7 with telephone, portal, and email access available
  • Work will primarily be delivered remotely (primary on-site model available if required)
  • On-site work to be scheduled, as needed
  • When travel required, expenses to be billed, at cost, in compliance with your travel and expense policies
  • Service model will be evaluated after each month to determine if adjustments are required
  • We will provide business analysis effort/skillset
  • You will represent business requirements
  • You will provide final testing/sign-off on system readiness
  • Our common practice SAP configuration set to be used as starting point for capability enhancements
  • Validated by your business owner(s)/tester(s)

Talk to a Rizing expert

Whether you're just getting started or are well on your way with SAP solutions, we can help.

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