Case Study
Tapestry Transforms Global Fashion Operations with
SAP S/4HANA® for Fashion
Tapestry, Inc., a house of iconic accessories and lifestyle brands consisting of 3 major brands that includes Coach, Kate Spade, and Stuart Weitzman which they sell through:
- Retail outlets
- Flagship stores
- Concession shops
- Department stores
- eCommerce websites
With a presence in 55 countries across five continents, including Europe, Asia, and North America, Tapestry’s growth strategy is driven by acquisitions. A core, centralized platform was essential to support this expansion.
The company aimed to unify its global operations on a single SAP platform to enable a customer-first, intelligent enterprise. The goal was to standardize processes across manufacturing, supply chain logistics, and finance using SAP S/4HANA for Fashion and Vertical Business.
Objectives
Integrate the entire user experience by using a robust consumer database and analytical tools
Build a strong data infrastructure for faster integration of acquisitions and quicker access to shared information
Gain an omnichannel, customer-centric model to increase profitability, market products, and grow sales
Challenges:
- Lack of scalability: Current systems couldn’t scale in high-growth categories like footwear and outerwear
- Cost and time consumption: High costs and long timelines of mergers and acquisitions, including high-cost control models due to inconsistent configuration globally
- Lack of standardization: Customized solution had limited ability to simplify and reengineer processes
- Inconsistent processes: Employees in different locations were doing the same tasks differently with different tools
SAP S/4HANA Business Case
Powering Global Growth
SAP S/4HANA provided a future-proof platform accommodating the company’s planned growth. With SAP S/4HANA, the company can streamline data, improve customer centricity, and speed up innovation.
Data Transformation
SAP S/4HANA helped transform the company’s data and improve analytics and collaboration.
Omnichannel Experiences
SAP S/4HANA provided a real-time platform to deliver experiences designed to keep current customers, get new customers, and recover past customers.
SAP S/4HANA Fashion Project Strategy
Rizing worked with Tapestry to design, build, and implement SAP S/4HANA for Fashion and Vertical Business across all locations in a multiphase approach. Key pillars of the project included:
Jump Start
Accelerated the timeline by implementing retail and wholesale processes using default functionality, accelerators, and Rizing Fashion Suite
Single ERP Instance
Single SAP S/4HANA instance standardizes processes for all brands and locations
Develop Internal Talent
Built a center of excellence to manage the process and solution effectively
Faster Delivery of Core Processes
Faster implementation by delivering core capabilities (buy & sell products) at go live, followed by a phased deployment of advanced capabilities
Engage Stakeholders Through the Project Lifecycle
Embedded process engineers, change agents, and end users from design and delivery to adoption
“Rizing’s commitment to delivery and unwavering focus on execution have been key to our success on SAP S/4HANA. Excellent execution—well done!”
Ashish Parmar
Former CIO, Tapestry
SAP S/4HANA Fashion Solution Highlights
- One solution for core business processes
- Rizing delivered the supply chain capabilities in a multi-partner engagement
- Single SAP S/4HANA instance with POS and SAP CAR integration for greater visibility, productivity, and efficiency
- Adopted global industry standards and a robust foundation for faster integration of acquisitions
- Single tenant private cloud hosting for SAP S/4HANA for compliant data security, greater infrastructure capacity, and cost flexibility
SAP S/4HANA Fashion Benefits
Robust Foundation for
Real-time Processes
Inventory checks, in-store pickup for online purchases, and product reservations by sales associates
Cross-Channel Inventory Management
Visibility of channel-specific inventory for cross-channel inventory consumption
Omnichannel Model
Simplified cross-company transactions to support omnichannel and other distribution processes
Reduced Costs
Eliminated excess system and labor costs
Real-time Platform
Replaced seven ERP systems with one global platform to streamline processes and data across the company
Standardized Back-Office Operations
Integrated POS helps maintain common back-office operations
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