PLanning, Scheduling, and Dispatching for EAM

Planning, scheduling and dispatching is often thought of as a delicate balancing act between various company goals. In most cases it includes management of first time fix rate, customer satifaction, reliability, employee engagement, workforce productivity, profitability, maintenance and service revenue, and maintenance and service costs.

With digital transformation is accelerating, established business models are being challenged and customers are expecting faster resolution to issues. There are also challenges with resourcing to support demand, workforce quality, inadequate visibility into performance, and a lack of collaboration between planning and dispatching, and other functions.

SAP Field Service Management

Today customers are able to transform the way their company performs work scheduling and dispatching with SAP Field Service Management Solution, an all-in-one solution that provides an effortless, proactive service experience, empowering technicians to boost customer satisfaction with mobile tools, artificial intelligence (AI), machine learning, and the Internet of Things.

Schedule and execute work more efficiently

Accelerate work execution with AI supported scheduling and dispatching

Empower your technicians with mobile tools and access to information, both on- and offline

Provide proactive and predictive maintenance with IoT

Expand field service teams with crowd service

Increase productivity of field crews

Increase technician utilization rate with optimized scheduling and intelligent route planning

Reduce manual and paper work with automated processes and mobile tools

Fuel productivity with training tools and knowledge bases

Manage your field service performance and monitor the KPI’s with the real time analytics and reporting

Cut field service costs and increase revenue

Optimize the use of resources, minimize unproductive time and eliminate repeat visits with field service automation

Reduce time to repair and reduce downtime with efficient end-to end processes and access to information

Reduce time from incident call to resolution with an integrated solution

Talk to a Rizing Expert

Whether you’re just getting started or are well on your way, we can help.