Let HR focus on strategy
Our solution provides expertise across all SAP HCM and SAP SuccessFactors products, enabling your HR team to focus on strategy.
Support Services
Be ready for the road ahead.
Maximize Your SAP SuccessFactors Investment By Using Rizing’s Managed Support Services
Our team of experts helps you prepare you for the future. Whether you require minimal support or a comprehensive plan, Rizing has the expertise to meet your needs.
Stay ahead with our regular updates and functional improvements that bring valuable enhancements. Our support in managing these features ensures optimum use of and value from your installation of SuccessFactors.
Administrative Services
- Contract management and escalations
- SLA & Services reviews
- Quarterly release planning and coordination
- Roadmap planning
- Client satisfaction – Enhancement coordination
Preventatives
- How-tos and advisory services
- Release Management
- Annual process planning and configuration
- Training
- Workbook management
- Integration & Interfaces monitoring
Adaptive and Corrective Measures
- Break/fix for the current process
- New process/configuration
- Feasibility analysis of change/enhancement requests for the current system
- Integration support and break/fix
- Administrative changes inside the system to assist with annual and transactional processes
- Role and security maintenance
Payroll support
- Year-end Online SAP Support (OSS) note
- Half-year analysis
- Configuration of end-of-year reports
- Configuration for the new year
- User support
- Implementation of legal changes
Change Control
- Change request for new enhancement
- Configuration/technical changes that will require a project-based approach (typically less than 40 hours)
Rizing’s Application Managed Service Delivery Levels
AMS and Payroll / Time Support
- Transformation into a best practice operating model to support front-office staff
- Complement established process model, where client can retain day-to-day interaction with their business partners
- Reactive model, activities are triggered by client opening a ticket
- Rizing is part of your team, acting by direction
AMS+ and Payroll / Time Support
Everything included in AMS as well as:
- Removes non-core, transaction work from a client’s operations, allowing focus on core and strategic functions; supports complete business transformation
- Rizing is proactively engaged to ensure activities are timed and in line with strategic planning on account
- Proactive model, some actives are triggered by Rizing’s knowledge of the client’s strategic initiatives and activity calendar
- Rizing leads the team by directing activities
Managed Payroll Services
Enabling your business to streamline payroll operations while focusing on your core objectives.
Time and Cost Efficiency
Enabling your team to concentrate on core business activities rather than managing payroll administrative tasks. Outsourcing payroll management minimizes operational costs and reduces the hiring and training of specialized staff.
Accuracy and Compliance
Our expert team stays current on tax laws, regulations, and compliance requirements to adhere to payroll regulations, reducing the risk of errors and penalties.
Enhanced Security and Confidentiality
Ensuring the protection of sensitive payroll information and safeguarding your confidential employee data from unauthorized access and potential breaches.
Why Partner with Rizing HCM?
We help you make the most of your SAP SuccessFactors investment. Here’s why you should partner with us:
Rely on a trusted partner
Benefit from the knowledge and experience of the Rizing global HCM Managed Services team.
Improve resource use
With Rizing managing day-to-day application, payroll administrators become available to focus on important tasks that require human attention.
Leveraging investment
Get the best outcome of your HCM investment with access to 20 years+ of human capital system and functional expertise.
Ensure compliance
Let our team of payroll experts manage simple configurations and bug fixes to ensure your systems are legally compliant.
Reduce risk
We will handle Year End OSS Notes/Half Year Analysis processes and monitor your integrations and interfaces to ensure all processes are completed successfully.
Explore How Rizing Can Power
Your HR Transformation
We love the work we do…
So do our clients.
“This was the best implementation team I’ve ever come across with regard to collaboration, interest in getting things right, and understanding of our business needs.”