MOD Pizza Streamlines HR with SAP SuccessFactors
Ah, pizza. An unending source of debate – who invented it? Thin crust or Detroit? Is pineapple a legit topping?
MOD Pizza didn’t launch their business to answer those questions. Instead, MOD Pizza reimagined the pizza experience to focus on speed, customization, and value.
The company operates over 500 locations across the United States and employs a workforce of more than 10,000 individuals known as the MOD Squad. When staffing the MOD Squad, the company’s prioritizes people with disabilities, criminal records, or other challenging circumstances.
The company also supports local nonprofits, youth sports, and school groups through fundraising initiatives. Their efforts span issues including mental health awareness, childhood hunger, LGBTQ+ inclusivity, and support for justice-involved individuals.
Business Challenge
MOD Pizza grew quickly. Its existing systems struggled to keep up. Managing their growing workforce by staffing hundreds of locations became a challenge.
Specific issues included:
- Manual, paper-based hiring processes
- Inefficient applicant tracking
- Cumbersome employee onboarding procedures
- Lack of centralized employee data management
- Limited scalability of existing HR and financial systems
“We were trying to solve some pain with applicant tracking and I think that’s what a lot of businesses do. You go to fix your pain. Our pain was an overextended ATS system. “
Tara Gambill, Senior Director, Enterprise Systems, MOD Pizza
Project Goals
MOD Pizza wanted to:
- Implement an enterprise-level human capital management (HCM) system
- Improve the applicant tracking process
- Enhance the efficiency of employee onboarding
- Create a scalable foundation for future expansion
- Streamline HR processes, particularly for store-level hiring
- Improve data-driven decision-making capabilities
Chosen Solution
MOD Pizza selected SAP SuccessFactors for HCM and SAP S/4HANA Cloud for Enterprise Resource Planning (ERP).
These cloud-based solutions offered the scalability and functionality MOD Pizza required to support its growing operations and unique hiring approach.
Why Did MOD Pizza Choose Rizing?
MOD Pizza chose us because of our expertise in SAP implementations and our understanding of their unique business needs. Our experience collaborating on complex, multi-system, multi-partner implementations were key skills necessary to complete this project.
“You need to find the people who can draw the pictures and get a sense of your current state. That enterprise architecture capability is becoming more important by the day.”
Tara Gambill, Senior Director, Enterprise Systems, MOD Pizza
End Result
The implementation of SAP solutions enabled MOD Pizza to:
- Automate new hire expense payment in SAP S/4HANA Cloud
- Digitize the hiring and onboarding processes
- Simplify user provisioning and management through automation and integration
- Reduce data maintenance costs with a future-ready system
- Empower store managers with digital tools for hiring and people management
- Improve data collection and analysis capabilities for better decision-making
- Optimize back-of-the-house operations
“It was an amazing journey to take a fast casual restaurant shop with very, very lean small teams and implement an enterprise class ERP and human capital management system at the same time.”
Tara Gambill, Senior Director, Enterprise Systems, MOD Pizza
Award Winning
MOD Pizza received the Experience Wizard Award in the 2023 SAP Innovation Awards, highlighting its commitment to exceptional employee experiences.
Note: In 2024 MOD Pizza was acquired by the Elite Restaurant Group.
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