A leading hygiene and health consumer goods company reduces IT costs using Rizing's SAP® Application Managed Services
Case Study

A Hygiene and Health Company Reduces IT Costs Using Rizing’s SAP Application Managed Services

This hygiene and health goods company is based in Australia and New Zealand. It offers personal care items, tissues, and baby care products under well-known brands. The company was looking for ways to manage its growing IT infrastructure to support explosive growth and expansion.

Managing the company’s SAP® systems was becoming business-critical and straining its limited IT resources. The company required a more strategic approach to SAP support. They also needed to optimize their VMware virtualization platform and SAP landscape network.

Objectives

Less Effort

Handle critical business issues in SAP around the clock expertly

Consistent Data

Support brand acquisitions without scaling up internal IT resources

Manage solutions built in-house on SQL and Microsoft .Net and adapt them to changing business requirements

Hygiene Company Challenges

Challenges:

  • Support growth: Manage IT infrastructure to support explosive business growth
  • Infrastructure management: Deploy cost-effective processes to manage systems globally without additional IT resources
  • Business challenges: Handle critical business issues in the SAP landscape.

Solution Highlights 

  • Rizing provided support services for mission-critical applications
  • 24×7 monitoring services for the SAP landscape and applications running on SQL /MS .NET
  • Technical assistance for ABAP, SAP PI/PO, SQL, and MS.NET solutions
  • Operating system life cycle support for SAP systems running on SUSE Linux
  • Consultation and extended support for the VMware virtualization platform and SAP network
  • A seamless extension of services to brand acquisitions

Hygiene Case Study Solution Highlights

Benefits

Integration to the 3rd party Applications

Standardized
Processes

Cost-effective process to monitor systems and fix incidents outside of standard business hours

Unified Real-time Actionable Data

Improved Resource Allocation

Freeing up internal resources to focus on strategic initiatives

A Dedicated Service Desk

Dedicated Service Desk

Quick resolution of outstanding issues

Prolonging System Maintenance

Extending system lifespan with proactive maintenance, reducing risks, and lowering the need for a complete system overhaul

Operational Support

Operational
Support

Ability to tap into a wider pool of knowledge and resources to meet unplanned business requirements

Reduced IT Costs

Reduced
IT Costs

Overall cost reduction of application support with better SLAs

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