Case Study
Global Retailer Supports Business Growth with
SAP S/4HANA® for Fashion
Renowned for its high-quality raw untreated denims, this major Dutch apparel brand operates its own global network of retail outlets and franchised locations.
To support future growth, improve customer satisfaction, inspire greater customer loyalty, and create more consistent customer experiences, the company recently worked with Rizing on a large-scale SAP-based business transformation.
Objectives
Streamline and harmonize global retail processes
Enhance stock visibility and inventory management with real-time data reporting
Enable future enhancements to the wholesale processes
Challenges
- Lack of Inventory Visibility: Current systems lacked visibility into inventory, hindering the execution of omnichannel services.
- Non-Standardized Processes: Inconsistent processes across regions and departments were inefficient and limited the brand’s ability to grow and stay competitive.
- Outdated Front Office Retail System: The company’s outdated front office retail system failed to support its expansion strategies, impeding innovation and customer engagement initiatives.
- Lack of Back Office Support: Lack of back office support systems complicated their decision-making and slowed responses to market dynamics and customer needs.
Solution Highlights
Rizing replaced a decentralized retail ERP and POS system with a global template POS solution integrated with S/4HANA and SAP Customer Activity Repository (CAR). As a result, the customer benefited from:
- Enhanced customer insights, trends, and buying patterns across channels
- Better visibility into consumer activity globally
- Streamlined order consolidation into one location
- Improved planning and order fulfillment capabilities
Additionally, RFID integration to S/4HANA revolutionized the customer’s inventory management processes with real time and accurate inventory visibility. This also eliminated manual exchanges and reduced errors.
SAP S/4HANA for Fashion Project Strategy
- Scalability: Rizing built a global template of standardized process to be rolled out to any country with minimum adjustments.
- Standardization: We led a practices-driven development of a global template using our Future Reference Solution (FRS) and the preconfigured attune Fashion Suite™.
- Harmonization: The solution template is applicable in 29 countries, ensuring harmonization and streamlining of client’s global retail processes and franchise partner onboarding process.
- End-to-End Implementation: We rolled out SAP S/4HANA for Fashion with eCommerce integration across the client’s retail and franchise operations.
How SAP S/4HANA Fashion Helped This Global Retailer Overcome Three Challenges
Challenge: The legacy ERP couldn’t keep up with expansion goals
SAP S/4HANA helped by providing a global template that drove regional expansions and accelerated new franchise onboarding.
Challenge: Incomplete inventory visibility across regions and locations
SAP S/4HANA helped by providing accurate inventory visibility resulting in rapid order fulfillment.
Challenge: Limited functionality of handheld devices in retail stores
SAP S/4HANA helped by providing the ability to integrate and process front and back-office operations.
SAP S/4HANA Fashion Benefits
Operational Efficiency
The standardized retail system and processes resulted in increased efficiency globally.
Real-Time Visibility
The system improved inventory management and distribution with real-time insights into stock levels.
Omnichannel Capabilities
The updated omnichannel services meet evolving retail demands.
Cost and Time Savings
Rizing’s development approach saved significant time and costs and contributed to the project’s success.
Long-Term Support
SAP solutions, including SAP S/4HANA, SAP CAR, SAP PI & SAP POS provide this global company with a robust foundation to support their long-term objectives.
“ Thanks to standardized processes and technology, this retail fashion brand is now set up for easier future growth and market expansion.”
Andrei Patrulescu, Rizing Customer Engagement Manager
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