Case Study
Luxury Fashion House Unifies Global Operations with SAP S/4HANA® for Fashion
This global luxury fashion company is a leading designer and retailer of fashion accessories. It has three well-known brands which they sell through:
- Retail outlets
- Flagship stores
- Concession shops
- Department stores
- eCommerce websites
Locations include 55 countries on five continents, including Europe, Asia, and North America.
They focus on growth through acquisitions, so a core, central platform was integral.
The company wanted one SAP platform for a global, customer-first, intelligent enterprise experience. The goal was to standardize processes using SAP S/4HANA for fashion and vertical business in manufacturing, supply chain logistics, and finance.
Objectives
Integrate the entire user experience by using a robust consumer database and analytical tools
Build a strong data infrastructure for faster integration of acquisitions and quicker access to shared information
Gain an omnichannel, customer-centric model to increase profitability, market products, and grow sales
Challenges:
- Lack of scalability: Current systems couldn’t scale in high-growth categories like footwear and outerwear
- Cost and time consumption: High costs and long timelines of mergers and acquisitions, including high-cost control models due to inconsistent configuration globally
- Lack of standardization: Customized solution had limited ability to simplify and reengineer processes
- Inconsistent processes: Employees in different locations were doing the same tasks differently with different tools
SAP S/4HANA Business Case
Powering Global Growth
SAP S/4HANA provided a future-proof platform accommodating the company’s planned growth. With SAP S/4HANA, the company can streamline data, improve customer centricity, and speed up innovation.
Data Transformation
SAP S/4HANA helped transform the company’s data and improve analytics and collaboration.
Omnichannel Experiences
SAP S/4HANA provided a real-time platform to deliver experiences designed to keep current customers, get new customers, and recover past customers.
SAP S/4HANA Fashion Project Strategy
Rizing worked with the client to design, build, and implement SAP S/4HANA for Fashion and Vertical Business in all locations. The implementation was multiphased. The pillars of the project included:
Jump Start
Accelerated the timeline by implementing retail and wholesale processes using default functionality, accelerators, and the attune Fashion Suite™
Single ERP Instance
Single SAP S/4HANA instance standardizes processes for all brands and locations
Develop Internal Talent
Built a center of excellence to manage the process and solution effectively
Faster Delivery of Core Processes
Faster implementation by delivering core capabilities (buy & sell products) at go live, followed by a phased deployment of advanced capabilities
Engage Stakeholders Through the Project Lifecycle
Embedded process engineers, change agents, and end users from design and delivery to adoption
SAP S/4HANA Fashion Solution Highlights
- One solution for core business processes
- Rizing delivered the supply chain capabilities in a multi-partner engagement
- Single SAP S/4HANA instance with POS and SAP CAR integration for greater visibility, productivity, and efficiency
- Adopted global industry standards and a robust foundation for faster integration of acquisitions
- Single tenant private cloud hosting for S/4HANA for compliant data security, greater infrastructure capacity, and cost flexibility
SAP S/4HANA Fashion Benefits
Robust Foundation
for Real-time Processes
Inventory checks, in-store pickup for online purchases, and product reservations by sales associates
Cross-Channel Inventory Management
Visibility of channel-specific inventory for cross-channel inventory consumption
Omnichannel Model
Simplified cross-company transactions to support omnichannel and other distribution processes
Reduced Costs
Eliminated excess system and labor costs
Real-time Platform
Replaced seven ERP systems with one global platform to streamline processes and data across the company
Standardized Back-Office Operations
Integrated POS helps maintain common back-office operations
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